Healthcare is undergoing important reforms and these require evaluation strategies to assess how well the population’s expectations are being met. This study was aimed to suggest policy implications for the Healthcare Development Plan.

We systematically identified validated instruments from the literature and by consulting experts and government employees who are in charge of health care policy. Fieldwork was conducted by web-based survey between Nov. 28 and Dec. 14, 2018, respondents ages 19 to 69 years. The sample includes 2,000 respondents who are covered by National health insurance.

Overall satisfaction ratings of health and medical services were high. However there are disparities in coverage, care, cost barrier. Respondents who live in rural area and low income were more likely to report poor satisfaction and cost barriers. There are negative perceptions for increasing health insurance costs to increase national health insurance coverage. 

Abstract ················································································································1

I. Introduction ·································································································7

II. An International Comparison Using OECD Healthcare Data ······························17

III. Healthcare Policy Needs Assessment Survey ······························································51

   1. Overview of Survey ······························································································53

   2. Survey Results ······························································································57

IV. Main Outcomes and Suggestions on Healthcare Policy Directions ·············································161

   1. Main Survey Outcomes ····················································································163

   2. Suggestions on Healthcare Policy Directions ·············································································177

References ···························································································183

Appendices ································································································185