기사
성형외과 다인스케이프(DINESCAPE)가 환자만족과장기적 관계유지의도에 미치는 영향(The Effect of DINESCAPE on the Patient Satisfaction, and Long-Term Relationshop in the Plastic Surgery-Focusing on Chinese Patients-)
- 개인저자
- 김세범
- 수록페이지
- 34-44 p.
- 발행일자
- 2014.12.23
- 출판사
- 한국병원경영학회
초록
The objective of this study is to analyze the effects of DINESCAPE on patient satisfaction and the intention ofmaintaining long-term relationship for Chinese Patients who received medical services at plastic surgery clinics inSouth Korea. For an empirical analysis, a total of 250 respondents were surveyed from may 1 to october 20, 2014.
Of these, 200 respondents were considered to be reliable for statistical analysis. According to the analysis results,among the components of DINESCAPE, atmosphere, cleanliness, convenience and accessibility, employeesservice, and the convenience of using the websites had positive effects on patient satisfaction, which exerted apositive effect on the intention of maintaining long-term relationship with patients.