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기사

Learning While Doing in the Human Services

개인저자
Benjamin Kerman
수록페이지
234-257 p.
발행일자
2012.08.24
출판사
Haworth Press
초록
Making mistakes during organizational change is surprisingly easy despite extensive “lesson learning” in the professional change management literature. Human services leaders overseeing organizational changes such as integrating a new model or evidence-based practice must prepare to monitor and adjust their course. The “learning while doing” approach relies on data and on adjusting the implementation plan and the underlying ways of doing business. This article describes one agency's successful large-scale administrative, program, and practice change that resulted in better outcomes, stronger infrastructure as a learning organization, and a set of lessons with implications for change management in child welfare and other human services organizations.