Park, Sekyoung
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Part I Guidelines for Designing an Integrated Community Care Pilot Project
I Understanding Integrated Community Care 11
1. Background and Purpose 11
2. Progress Made 13
3. Overview of the Integrated Community Care Pilot Project 15
4. The Expected Deliverables of the Integrated Community Care Pilot Project 18
II Management of an Integrated Community Care Pilot Project 21
1. The Basic Direction of Pilot Project Management 21
2. Project Management Flow and Major Categories of Work by Stakeholder 23
III Sub-Guidelines for Planning the Pilot Project 27
1. Prerequisites for the Planning 27
2. Establishing a Basic Management Framework for the Pilot Project 40
3. Assessing the Basic Needs of Community Care Applicants and Categorizing Them 53
4. Case Management and Integrated Assessment of Needs for Those in Need of Care 57
5. Making Integrated Care Plans(ICP) and Care Packages 64
6. The Performance Management and Evaluation of Pilot Projects 82
IV Pilot Project Management Model: Cases 94
1. Selecting Regional Central Models 94
2. Regional Central Models: Cases 95
3. Development of New Services for the Pilot Project: Cases 108
Part II Basic Research for the Development of a Model for the Integrated Community Care Pilot Project
I Research Overview 117
1. Background and Purpose 117
2. Research Scope 123
II Guidance for Modifying Implementation Plans for Integrated Community Care 125
1. The Limits and Problems of the Previous Provision of Care 125
2. The Basic Dicrections in Establishing Integrated Community Care 126
III Users' Needs Assessment, Integrated Care Plans, and Care Management 132
1. Main Issues and Directions of Service Users' Needs Assessment 132
2. Methods of Implementing In-Depth Care Manaement through 'Integrated Service Teams' in Cities, Counties, and Boroughs 136
3. Integrated Social and Health Care Plans and the Construction of Care Packages 142
IV Crisis Management and Monitoring for the Performance Management of Community Care 149
1. The Rights and Duties of Service Users: Consent to Service Use 149
2. Management of Users' Complaints 153
3. Service Providers' Crisis Management 154
4. Monitoring and Performance Management 157
V Conclusion and Suggestions 171
1. Step-by-step Success Factors for the Integrated Community Care Pilot Project and Some Notices 171
2. Conclusion and Suggestions 175
References 181
Appendices 185