<Content>
Chapter 1 Introduction 15
Section 1 Background and Purpose 15
Section 2 Contents and Method 17
Chapter 2 Current Status of Social Service Voucher Programs in Selected Countries 23
Section 1 Korea’s Social Service and Voucher Program 23
Section 2 Literature Review: Problems in Voucher Program and Changes in User Satisfaction 40
Section 3 Social Service Management: Policies in the U.S. and the U.K. 64
Chapter 3 Operation of Social Service Voucher Program and Its Problems 87
Section 1 Operational Problems of Social Service Voucher System 88
Section 2 Social Service Voucher Program: A Qualitative Look 116
Chapter 4 Management of Social Service Voucher Program and Its Problems 137
Section 1 Problems of Information Management in the Social Service Voucher Program 137
Section 2 Social Service Delivery and Its Problems 148
Chapter 5 Problems and Policy Implications 167
Section 1 Policy for Social Service System 167
Section 2 Electronic Information Management 174
Section 3 Management of Voucher Program 181