CHAPTER 1
Contents
Introduction 1
CHAPTER 2
Study Methods 9
1. Analysis Material and Target 11
2. Evaluation indexes of child care service by using SERVQUAL instrument 16
3. Analysis Methods 20
CHAPTER 3
Analysis Result 23
1. Gap analysis of expectation level and satisfaction level 25
2. Analysis of an intent to re-use and an intent to recommend to others 32
CHAPTER 4
Conclusion 39
Reference 45
