Creating consumer loyalty in healthcare

서명/저자사항

Creating consumer loyalty in healthcare

개인저자

MacStravic, Robin E. Scott

발행사항

Chicago, Ill. : Health Administration Press, c1999.

형태사항

v, 203 p. : ill. ; 24 cm.

총서사항

ACHE management series

ISBN

1567931081 (pbk. : alk. paper)

주기사항

Includes bibliographical references

주제어

Customer loyalty. Patient satisfaction. Patient Acceptance of Health Care. Patient Satisfaction