한국보건사회연구원 전자도서관

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한국보건사회연구원 전자도서관

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기사

고객이 지각하는 브랜드 진정성이 브랜드 신뢰 및브랜드 충성도에 미치는 영향(The Effect of Brand Authenticity Perceived by Customer on Brand Trust and Brand Loyalty - Focusing on Network Franchise Dental Clinic’s in Medical -)

개인저자
김세범
수록페이지
1-12 p.
발행일자
2015.09.23
출판사
한국병원경영학회
초록
The objective of this study is to analyze the effects of brand authenticity on brand trust and the effect of brand trust on brand loyalty in case of network franchise dental clinics. To achieve this objective, 300 dental customers were surveyed in Seoul and Gyeonggi province. Of these, 267 respondents were used for the analysis. The research results show that communication authenticity, advertising truthfulness, employee authenticity had positive effect on brand trust. and brand trust have positive effect on brand loyalty.