기타보고서
Quality Analysis of Child Care Services using SERVQUAL and Study on Factors Effecting Intent to Recommend to Others and to Re-use
- 연구책임자
김은정
- 발행연도
2014
- 페이지
49
- 보고서 번호
2014-05
CHAPTER 1
Contents
Introduction 1
CHAPTER 2
Study Methods 9
1. Analysis Material and Target 11
2. Evaluation indexes of child care service by using SERVQUAL instrument 16
3. Analysis Methods 20
CHAPTER 3
Analysis Result 23
1. Gap analysis of expectation level and satisfaction level 25
2. Analysis of an intent to re-use and an intent to recommend to others 32
CHAPTER 4
Conclusion 39
Reference 45
