Abstract 1

I. Introduction 9
  1. Research Background 11
  2. Research Purpose 13
  3. Research Scope and Methods 13 

II. Theoretical Background 17
  1. Glossary 19
  2. General State of Vulnerable Groups 27

III. Current State of Discounts on Service Charges in South Korea 43
  1. Basic Survey 45
  2. Survey of Discounts on Service Charges in South Korea 50

IV. Current Discount Application Agents' Work and Information Services 111
  1. Discount Application Agents' Work and Information Services 113
  2. Current State of Discount Application Agencies 128

V. Survey on the Demand and Supply of Discount Services 161
  1. Survey Design and Overview 163
  2. Sampling 175
  3. Statistical Weighting 181
  4. Survey Results 182
  5. Implications 230

VI. Strategies to Expand Discounts Application Agency Services 237
  1. Analysis of Discounts on Service Charges 239
  2. Assessing the Scope of Discounts Application Agents' Work 255
  3. Determining the Scope of the Expansion 272
  4. Strategies to Expand Discounts Application Agency Services 279

VII. Conclusion and Policy Suggestions 285
  1. Conclusion 287
  2. Policy Suggestions 297

References 305
Appendices 311