Health and Welfare Policy Forum

Current Status of Online Media Utilization and Information Accessibility in the Local Community Service Sector

  • Author

    Eo, Yugyeong

  • Page

    52-66

  • PubDate

    2026. 02.

  • Language

    kor

This study examined whether information online about the Community Social Service Investment Program, a key source of local social services, was provided in sufficient quantity and in an easy-to-understand format. The analysis covered digital outlets such as websites and social media platforms operated by various organizations, including service providers, government-related agencies, and local authorities. Only 15.5 percent of all provider organizations maintained their own online platforms, and the information provided scored low in timeliness, variety, and vividness. These platforms were also limited in interactive functionality, that is, in terms of the extent to which they enable users to make individual requests for information or share their own feedback. Overall, social service providers offer only limited information access on their online platforms, an issue that calls for the attention and support of central and local governments. The same problem also applies to many online platforms operated by local and central government agencies. From these findings I draw policy recommendations for improving user access to information about social services.

Attachments

공공누리 공공저작물 자유 이용허락, 출처표시, 상업적 이용 금지, 변경금지
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