바로가기메뉴

본문 바로가기 주메뉴 바로가기

검색 결과

검색결과 3개 논문이 있습니다
1

제38권 제1호

요양보호사의 감정노동과 소진과의 관계에서 자기효능감의 조절효과
Moderating Effects of Self Efficacy on the Relationship between Emotional Labor and Burnout of Care Helper
김정오(순천린제노인복지센터) ; 문희(순천대학교) ; 박옥임(순천대학교)
Kim, Jeong-Oh(Linje Welfare Center) ; Moon, Hee(Sunchon National University) ; Park, Ok-Im(Sunchon National University) 보건사회연구 , Vol.38, No.1, pp.302-334 https://dx.doi.org/10.15709/hswr.2018.38.1.302
초록보기
Abstract

The purpose of this study was to examine the level of emotional labor, burnout, self efficacy and the moderating effects of self efficacy on the relationship between emotional labor and burnout of care helper. The subjects were 267 care helpers working in eastern Jeollanam-Do. The collected data were analyzed by mean, standard deviation, Pearson correlation, and hierarchical regression analysis. The results of the study were as follows. The attention of emotion norm and the emotional dissonance had a significant positive influence on emotional exhaustion. The attention of emotion norm had a significant positive influence on decrease of self fulfillment. The emotional dissonance had a significant positive influence on dehumanization. The moderating effect of self efficacy between emotional labor and burnout was shown that emotional dissonance had an effect on emotional exhaustion. Therefore we found self efficacy did a role to adjusted negative direction between emotional dissonance and emotional exhaustion. As a result, we found attention of emotional express norm and emotional dissonance had an effect on burnout. And self efficacy had moderating effect on relationships between emotional labor and emotional exhaustion.

초록

이 연구는 요양보호사의 감정노동과 소진, 자기효능감의 수준과 감정노동이 소진에 미치는 영향을 살펴보고, 감정노동이 소진에 미치는 영향에서 자기효능감의 조절효과를 파악하고자 시도되었다. 조사대상자는 전라남도 동부지역에 근무하는 요양보호사 267명 이었으며 수집된 자료는 SPSS 21.0프로그램을 이용하여 위계적 회귀분석을 실시하였다. 연구결과는 다음과 같다. 감정노동이 소진에 미치는 영향은 감정표현 규범의 주의성과 감정의 부조화는 정서적 고갈에 유의한 정의 영향, 감정표현 규범의 주의성은 자아성취감 저하에 유의한 정의 영향, 감정의 부조화는 탈 인격화에 유의한 정의 영향을 미치는 것으로 확인되었다. 감정노동과 소진과의 관계에서 자기효능감의 조절효과는 감정노동의 하위요인인 감정의 부조화가 소진의 하위요인인 정서적 고갈에 영향을 미치는데 자기효능감은 부의 방향으로 조절적인 역할을 하는 것으로 나타났다. 결론적으로 감정표현 규범의 주의성과 감정의 부조화는 소진에 영향을 미치는 것으로 확인되었고 특히 감정의 부조화와 정서적 고갈과의 관계에서 자기효능감이 조절효과가 있음을 알 수 있었다.

초록보기
Abstract

초록

노인을 위한 대표적인 재가서비스인 가정봉사원파견사업이 노인장기요양보험의 실시등을 계기로 ‘재가노인지원서비스’로 새롭게 실시되고 있다. 그러나, 재가노인지원서비스에 대한 연구가 최근에 거의 이뤄지지 않았다. 본 연구의 목적은 경기도에 소재한 재가노인지원서비스 기관들의 서비스 제공과 기관 운영에 대한 실태 및 그 문제점과 개선방안을 탐색하는데 있다. 본 연구의 방법론은 문헌고찰과 재가노인지원서비스기관의 센터장 등 전문가들과의 ‘표적집단면접법(Focus Group Interview)’를 실시했다. 본 연구결과에 따르면, 기관들은 기존 노인돌봄서비스와의 차별성 확보, 예방서비스 제공, 안정적 인력확보 등의 측면에서 문제가 있었다. 기관의 운영 측면에서 상당수 기관들이 방문요양서비스 등 다른 사업을 동시에 겸업으로 제공하고 있었다. 그러나, 기관들은 관리와 감독이 느슨한 재가노인지원서비스는 상대적으로 소홀히 하는 반면에, 추가적인 수익이 발생하는 방문요양과 같은 겸업사업에 더 치중하는 경향이 있는 것으로 나타났다. 본 연구는 그 개선 방안으로 재가노인지원서비스의 범위 재설정, 정교한 서비스 제공 가이드라인, 기관에 대한 관리와 감독의 강화 등을 제시했다.;Along with the introduction of long-term care insurance for the elderly, the home support service for the elderly has been newly implemented, which was changed from the traditional in-home care service, home helper service in Korea. However, in recent years, there has been little research to explore the issues relating to home support service for the elderly. The aim of the study is to explore the problems and improvements for the home support service providers in Gyeonggi-do province in terms of their provision of services and management of their organizations. This research involved literature review and focus group interviews with directors of provider organizations. According to the results of the study, some service providers have limitations in competitive advantage, in provision of preventive services, and in their recruit and retainment of care workforce. In addition, there have been other limitations in terms of the management of the organizations. It seems that many service providers also have been providing other care services such as primarily home visiting care services. However, it appears that while some providers have worked harder to provide such services like home visiting service than home support service in other to make more profits. The lack of proper supervision of home support service providers by local authority appears to affect this result. In order to remove these limitations, a number of policy suggestions for the improvements of the service are recommended such as the redefinition of home support service, the developments of a number of sophisticated guidelines for the service, and the strict supervision of service providers.

초록보기
Abstract

초록

최근 자원으로서의 시간에 대한 개인의 인식은 인간의 생활을 영위하는 기초적 단위로서 시간의 가치활용도를 높이고 인간관계의 맥락을 심화시키며, 그들의 「삶의 질」을 극대화하는 핵심적인 가치를 부여하는데 초점을 맞추고 있다. 그렇지만 어느 누구에게나 정해져 있는 시간의 양(quantity)을 어떻게 효율적으로 사용하고, 필요한 분야 및 항목에 얼마나 배분하는가에 따라 시간의 질(quality)을 증대시킬 수 있다. 본 연구는 1999년 통계청에서 처음으로 실시한 자료를 심층 분석하는 것이다. 연구목적은 기혼여성의 혼인상태 및 사회경제적 특성에 따라 생활시간 배분이 어떻게 상이한지를 분석하고 문제점을 찾으며, 아울러 효율적 시간활용방안을 제시하고 정책적 지원방안도 함께 모색하는데 있다. 주요 결과는 우리나라 기혼여성의 생활시간 배분은 혼인상태에 따라 현저한 차이가 있었다는 점이다. 아울러 기혼여성의 경제활동여부도 생활시간 배분에 영향을 크게 미치고 있었다. 특히 이혼부인은 생계유지를 위하여 경제활동에 적극 참여해야 하기 때문에 적절한 시간배분에 문제점을 노출시키고 있었다. 이와 같은 일련의 분석연구는 우리나라 부인의 혼인상태, 연령, 경제활동참여 및 직업유형 등의 특성에 따라 생활방식과 삶의 질을 파악하고, 시간자원을 효율적으로 활용하는 데 필요한 기초자료로 제공될 수 있을 것이며, 궁극적으로 여성의 「삶의 질」을 향상시키는 데 기여할 것으로 사료된다.;Individual's view of time as resource has recently been geared toward making the best use of time as the basic unit of human life in order to deepen the context of interpersonal relationships and maximize quality of life. The quality of one's time can be enhanced depending on how efficiently one allocate, manage, and spend the quantity of time. The present study aims to conduct an in depth examination of the first time-allocation survey carried out in Korea by the National Statistical Office in 1999 and analyze differences and identify problems in time allocation among married women according to their marital status and socioeconomic characteristics. Along the way, strategic plans and policy implications are suggested for improving the efficiency of time allocation. Major findings can be summarized as follows. Patterns of time allocation among married women in Korea vary widely depending on their marital status. The largest portion of their time in general is spent on ‘self-care’ which includes time allocated for sleep. However, divorced women are found to spend the next largest portion of their time on work, while widowed women and women with spouse spend the second largest portion their time on 'leisure and friends/acquaintances'. Divorced women are found to spend significantly more time at work than widowed women and women with spouse do. This is presumably a result stemming from the fact that divorced women, unlike women with spouse present, are highly responsible for household livelihood not only because they do not have income-earning husbands, but also because they are generally younger than their widowed counterparts and therefore are less likely to have income-earning children. Divorced and widowed women in their thirties/forties as compared with other groups are found to spend much more time on work. This may be not only because they unlike women with spouse present-must fulfill their responsibilities and role as the main breadwinner for the family, but also because they are more likely to have school-aged children and are responsible for earning money for bringing up and educating them. Unemployed women, regardless of their marital status, are found to spend more time on household and family care than employed women. This implies that there is an accentuated policy need for paying particular heed to social support toward helping divorced women balance their work and family lives. Koreans in general-irrespective of socio-demographic factors such as gender, age, educational level, marital status, and employment status-are found to devote little time to voluntary activities, even during weekends or holidays. Non-working women and elderly people, in particular, spend very limited amount of time participating in voluntary activities despite having relatively much spare time. Divorced and widowed women as compared to women with spouse are found to suffer from lack of time to care for their preschool children due to other obligations. This calls for more policy attention to be placed on the protection of physical and emotional health of children in these female-headed households. For instance, the availability/accessibility of desired services should be ensured through the expansion of home-helper programs, educare centers, and financial aid programs. Based on these results, the following time management strategies and policy options can be considered. First, more time needs to be allocated, especially in the case of married non-working women, to voluntary activities. This can be made possible by reducing time spent on friends/acquaintances, leisure activities, and self-care. Second, it is hard for many divorced and widowed women to allocate much time to household and family care because they are responsible for engaging in income-earning activities. Therefore, social support should be provided to enhance the availability and accessibility of home-helper programs and daycare services. Third, cultural/leisure programs should be developed for working married women who generally have little or no time for leisure and interpersonal relationships. Forth, the longstanding inequalities in gender roles must be redressed. To do this would require men to escape from their traditional ‘male gender role’ and assume an increased, if not equal, role in household tasks and family care.

Health and
Social Welfare Review